This Privacy Policy explains how gemebet collects, uses, stores, and protects your personal information when you access the platform as a registered player or visitor. Last updated: June 2026.
Your Privacy at a Glance
These cards summarise gemebet's core privacy commitments. They supplement but do not replace the full Privacy Policy below.
All personal data transmitted to and stored by gemebet is protected using 256-bit SSL encryption and access-controlled server environments. We do not store full payment card numbers on our systems.
gemebet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used only for the purposes described in this Policy.
You have the right to access, correct, or request deletion of your personal data held by gemebet. You may also opt out of marketing communications at any time through your account settings.
gemebet collects and processes personal data in compliance with applicable data protection obligations under its international gaming authority licence, including KYC and AML requirements.
gemebet uses cookies and similar tracking technologies solely to improve platform performance and your user experience. Cookie usage is described in detail in Section 7 of this Policy.
gemebet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulation.
Important: This Privacy Policy ("Policy") describes how gemebet ("gemebet", "we", "us", "our") processes personal data about you ("Player", "you") when you access or use the gemebet platform at gemebet.net and associated services. By registering a gemebet account or otherwise using the platform, you acknowledge that you have read and understood this Policy. Please do not use the platform if you do not agree with this Policy.
1.1 gemebet is the data controller responsible for the personal data you provide or that is collected when you use the gemebet platform. gemebet operates under international gaming authority licensing and processes personal data in accordance with the data protection obligations imposed by that licensing framework.
1.2 References to "the platform" in this Policy include the gemebet website at gemebet.net, any associated mobile-optimised interface, and all gaming products accessible following gemebet login.
1.3 For all data protection enquiries or to exercise any of your rights described in Section 8, please contact gemebet's data team at the address set out in Section 13.
When you create a gemebet account, we collect the information you provide at the time of registration, which typically includes:
To comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations under gemebet's international gaming authority licence, we may collect:
When you make a deposit or withdrawal, we collect transaction information including payment method type (e.g., Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), transaction amounts, timestamps, and reference numbers. We do not store full payment card numbers on our systems.
We collect records of your gaming activity on the gemebet platform, including games played, bets placed and settled, wins and losses, session durations, and any responsible gaming limits you set. We also collect technical data about the devices and networks you use to access gemebet, including IP address, browser type and version, operating system, and device identifiers.
If you contact gemebet customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide.
gemebet uses your personal data for the following purposes:
4.1 Contract performance: Much of the personal data processing described in this Policy is necessary for gemebet to perform its contractual obligations to you as a registered player under the gemebet Terms & Conditions. This includes account management, payment processing, and providing access to gaming products.
4.2 Legal obligation: gemebet is legally required to collect and retain certain categories of personal data, including KYC documentation and transaction records, in order to comply with AML obligations under our international gaming authority licence. This processing is mandatory and cannot be opted out of.
4.3 Legitimate interests: gemebet processes certain data on the basis of legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring. We balance our legitimate interests against your rights and freedoms when relying on this basis.
4.4 Consent: Where gemebet relies on your consent to process personal data — for example, for direct marketing communications — you may withdraw that consent at any time by updating your marketing preferences in your account settings or by contacting support.
5.1 gemebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
5.2 We may share your personal data with the following categories of recipients for the purposes described in this Policy:
5.3 All third parties with whom gemebet shares personal data are required to process that data only in accordance with gemebet's instructions and applicable data protection obligations.
6.1 gemebet retains your personal data for as long as your account is active and for a period of at least five (5) years following account closure, in order to comply with AML record-keeping obligations under our international gaming authority licence.
6.2 KYC and identity verification documents are retained for the duration of the legal obligation applicable to them under our gaming licence, which is typically not less than five years following the end of the business relationship.
6.3 Marketing preferences and consent records are retained for the period necessary to demonstrate compliance with applicable marketing regulations.
6.4 Where you request deletion of your personal data, gemebet will honour that request subject to any legal or regulatory obligation to retain the data. We will inform you if any data cannot be deleted for these reasons.
7.1 gemebet uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you access the website.
7.2 gemebet uses the following categories of cookies:
7.3 gemebet does not use third-party advertising cookies or place tracking cookies for the benefit of external advertisers.
7.4 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the gemebet platform.
8.1 Subject to applicable law and the data retention obligations described in Section 6, you have the following rights in respect of your personal data held by gemebet:
8.2 To exercise any of the above rights, please contact gemebet at [email protected]. We will respond to all rights requests within 30 days of receipt.
9.1 gemebet implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, encrypted storage of passwords and sensitive data, continuous security monitoring and intrusion detection systems, and regular security audits.
9.2 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, gemebet will notify you without undue delay in accordance with applicable notification obligations.
9.3 You are responsible for maintaining the security of your own gemebet account credentials. If you believe your account has been compromised, please contact gemebet support immediately and change your password.
10.1 The gemebet platform is strictly for adults aged 21+ only. gemebet does not knowingly collect or process personal data from individuals under the age of 21.
10.2 All new accounts are subject to mandatory age verification. Where gemebet has reason to believe a registered user is under 21, the account will be suspended immediately pending age verification. If age verification cannot be completed, the account will be permanently closed.
10.3 If you believe a person under the age of 21 has registered a gemebet account or is accessing your account, please contact gemebet support immediately at [email protected].
11.1 gemebet may transfer your personal data to servers or service providers located outside Malaysia in the course of providing the platform services. Where such transfers occur, gemebet ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of our international gaming authority licence and applicable data protection principles.
11.2 By using the gemebet platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Malaysia, and you consent to such transfers as necessary to provide the services described in this Policy.
12.1 gemebet reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material, gemebet will endeavour to notify registered players by email prior to the changes taking effect.
12.2 Your continued use of the gemebet platform following the publication of any amended Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically.
13.1 For any questions, concerns, or rights requests relating to this Privacy Policy or gemebet's processing of your personal data, please contact us:
Email: [email protected]
Live Chat: Available 24/7 via the gemebet platform
13.2 This Privacy Policy was last reviewed and updated in June 2026.
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