gemebet Privacy Policy

1. Who We Are

1.1 gemebet is the data controller responsible for the personal data you provide or that is collected when you use the gemebet platform. gemebet operates under international gaming authority licensing and processes personal data in accordance with the data protection obligations imposed by that licensing framework.

1.2 References to "the platform" in this Policy include the gemebet website at gemebet.net, any associated mobile-optimised interface, and all gaming products accessible following gemebet login.

1.3 For all data protection enquiries or to exercise any of your rights described in Section 8, please contact gemebet's data team at the address set out in Section 13.

2. Personal Data We Collect

2.1 Registration Data

When you create a gemebet account, we collect the information you provide at the time of registration, which typically includes:

• Full legal name;
• Date of birth (to verify you meet the minimum age requirement of 21+);
• Email address;
• Mobile telephone number;
• Residential address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations under gemebet's international gaming authority licence, we may collect:

• A copy of your government-issued photo identification (such as a Malaysian MyKad or passport);
• Proof of address documents (such as a utility bill or bank statement);
• Source-of-funds documentation for larger deposits or withdrawals;
• Facial verification photographs where required by our KYC procedures.

2.3 Payment Data

When you make a deposit or withdrawal, we collect transaction information including payment method type (e.g., Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), transaction amounts, timestamps, and reference numbers. We do not store full payment card numbers on our systems.

2.4 Gameplay and Usage Data

We collect records of your gaming activity on the gemebet platform, including games played, bets placed and settled, wins and losses, session durations, and any responsible gaming limits you set. We also collect technical data about the devices and networks you use to access gemebet, including IP address, browser type and version, operating system, and device identifiers.

2.5 Communications Data

If you contact gemebet customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide.

3. How We Use Your Personal Data

gemebet uses your personal data for the following purposes:

• Account management: to create, maintain, and administer your gemebet account, process your gemebet login, and provide access to the platform's gaming products;
• Identity verification: to verify your identity, confirm your age (21+), and fulfil KYC and AML obligations under our international gaming authority licence;
• Payment processing: to process deposits, facilitate withdrawals (including to Touch n Go eWallet and other Malaysian payment methods), and maintain accurate transaction records;
• Responsible gaming: to monitor your gaming behaviour for indicators of problem gambling, apply self-imposed limits you have set, and fulfil our responsible gaming obligations;
• Security and fraud prevention: to detect and prevent fraud, money laundering, account compromise, and other prohibited activities;
• Customer support: to respond to your enquiries, resolve disputes, and improve our support quality;
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications;
• Platform improvement: to analyse usage patterns, diagnose technical issues, and develop new features;
• Legal and regulatory compliance: to meet our obligations under applicable laws and our gaming licence conditions.

4. Legal Basis for Processing

4.1 Contract performance: Much of the personal data processing described in this Policy is necessary for gemebet to perform its contractual obligations to you as a registered player under the gemebet Terms & Conditions. This includes account management, payment processing, and providing access to gaming products.

4.2 Legal obligation: gemebet is legally required to collect and retain certain categories of personal data, including KYC documentation and transaction records, in order to comply with AML obligations under our international gaming authority licence. This processing is mandatory and cannot be opted out of.

4.3 Legitimate interests: gemebet processes certain data on the basis of legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring. We balance our legitimate interests against your rights and freedoms when relying on this basis.

4.4 Consent: Where gemebet relies on your consent to process personal data — for example, for direct marketing communications — you may withdraw that consent at any time by updating your marketing preferences in your account settings or by contacting support.

5. Sharing Your Personal Data

5.1 gemebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

5.2 We may share your personal data with the following categories of recipients for the purposes described in this Policy:

• Payment service providers: including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and card processors, to facilitate deposits and withdrawals;
• Identity verification providers: third-party KYC and AML compliance services engaged by gemebet to verify player identities and conduct due diligence;
• Game providers: where gameplay data must be shared with third-party game studios to resolve technical disputes or facilitate game functionality;
• Technology service providers: cloud hosting, security, analytics, and customer support platform providers engaged by gemebet under appropriate data processing agreements;
• Regulatory and law enforcement authorities: where gemebet is legally required to disclose personal data to regulators, law enforcement agencies, or courts of competent jurisdiction.

5.3 All third parties with whom gemebet shares personal data are required to process that data only in accordance with gemebet's instructions and applicable data protection obligations.

6. Data Retention

6.1 gemebet retains your personal data for as long as your account is active and for a period of at least five (5) years following account closure, in order to comply with AML record-keeping obligations under our international gaming authority licence.

6.2 KYC and identity verification documents are retained for the duration of the legal obligation applicable to them under our gaming licence, which is typically not less than five years following the end of the business relationship.

6.3 Marketing preferences and consent records are retained for the period necessary to demonstrate compliance with applicable marketing regulations.

6.4 Where you request deletion of your personal data, gemebet will honour that request subject to any legal or regulatory obligation to retain the data. We will inform you if any data cannot be deleted for these reasons.

7. Cookies and Tracking Technologies

7.1 gemebet uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you access the website.

7.2 gemebet uses the following categories of cookies:

• Strictly necessary cookies: required for the platform to function, including maintaining your session state after gemebet login. These cannot be disabled.
• Performance and analytics cookies: used to collect aggregated, anonymised data about how players interact with the platform, helping us identify and fix technical issues and improve the user experience.
• Functionality cookies: used to remember your preferences, such as language settings and game history filters.

7.3 gemebet does not use third-party advertising cookies or place tracking cookies for the benefit of external advertisers.

7.4 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the gemebet platform.

8. Your Data Rights

8.1 Subject to applicable law and the data retention obligations described in Section 6, you have the following rights in respect of your personal data held by gemebet:

• Right of access: You may request a copy of the personal data gemebet holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You may update many account details directly through your gemebet account settings.
• Right to erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to restriction: You may request that gemebet restrict its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8.2 To exercise any of the above rights, please contact gemebet at [email protected]. We will respond to all rights requests within 30 days of receipt.

9. Data Security

9.1 gemebet implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, encrypted storage of passwords and sensitive data, continuous security monitoring and intrusion detection systems, and regular security audits.

9.2 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, gemebet will notify you without undue delay in accordance with applicable notification obligations.

9.3 You are responsible for maintaining the security of your own gemebet account credentials. If you believe your account has been compromised, please contact gemebet support immediately and change your password.

10. Children's Privacy and Age Verification

10.1 The gemebet platform is strictly for adults aged 21+ only. gemebet does not knowingly collect or process personal data from individuals under the age of 21.

10.2 All new accounts are subject to mandatory age verification. Where gemebet has reason to believe a registered user is under 21, the account will be suspended immediately pending age verification. If age verification cannot be completed, the account will be permanently closed.

10.3 If you believe a person under the age of 21 has registered a gemebet account or is accessing your account, please contact gemebet support immediately at [email protected].

11. International Data Transfers

11.1 gemebet may transfer your personal data to servers or service providers located outside Malaysia in the course of providing the platform services. Where such transfers occur, gemebet ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of our international gaming authority licence and applicable data protection principles.

11.2 By using the gemebet platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Malaysia, and you consent to such transfers as necessary to provide the services described in this Policy.

12. Changes to This Policy

12.1 gemebet reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material, gemebet will endeavour to notify registered players by email prior to the changes taking effect.

12.2 Your continued use of the gemebet platform following the publication of any amended Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically.

13. Contact Us

13.1 For any questions, concerns, or rights requests relating to this Privacy Policy or gemebet's processing of your personal data, please contact us:

13.2 This Privacy Policy was last reviewed and updated in June 2026.